It's strangely comforting to hear the guy fixing our fax talking to someone in tech support and getting frustrated that they're not helping.
"No, the wizard isn't working! I think you're giving me the wrong number. No, I'm waiting for it to come back online. Ahh! Is Al there? He helped me with this before."
It's also a not-very-encouraging sign that the fax will ever be fixed. Why didn't they just send the tech support person out here?!
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